Agencio APAC Pte Ltd – Acceptable Use Policy (AUP)

 

 

Effective Date: [Insert Date]

Applies to: All users of Agencio Cloud, the SaaS “Brand as a Service” platform offered by Agencio APAC Pte Ltd.

 

 

 

1. Purpose

 

 

This Acceptable Use Policy (“AUP”) outlines the rules and restrictions governing the use of Agencio Cloud.

The purpose of this policy is to:

 

• Protect the security, integrity, and availability of Agencio Cloud.

• Ensure responsible and lawful use of the platform and its integrated third-party services.

• Maintain a safe, compliant environment for all customers.

 

 

Use of Agencio Cloud constitutes acceptance of this AUP.

 

 

 

2. Scope

 

 

This AUP applies to:

 

• All customer accounts and authorized users

• All data, content, campaigns, and digital assets created, uploaded, or transmitted

• All use of third-party integrations (including but not limited to Meta, Google, TikTok, AWS services, analytics tools, and marketing automation systems)

 

 

 

 

3. Prohibited Activities

 

 

Users must not use Agencio Cloud to engage in any unlawful, harmful, abusive, infringing, or unethical activity. Prohibited activities include, but are not limited to, the following:

 

 

3.1 Illegal or Harmful Use

 

 

• Violating any applicable local, national, or international laws or regulations

• Uploading, distributing, or promoting content that is fraudulent, defamatory, threatening, harassing, or abusive

• Distributing malware, ransomware, viruses, or any harmful software

 

 

 

3.2 Intellectual Property Violations

 

 

• Uploading or distributing copyrighted, trademarked, or proprietary content without authorization

• Attempting to misappropriate or misuse Agencio APAC’s intellectual property, software, or proprietary data

 

 

 

3.3 Unauthorized Access & Security Violations

 

 

• Attempting to bypass, disable, or interfere with security features of Agencio Cloud or AWS

• Unauthorized access to other accounts, data, or systems

• Penetration testing, vulnerability scanning, or load testing without written approval

• Using false or misleading identity information in connection with third-party platform integrations

 

 

 

3.4 Misuse of Marketing Integrations

 

 

• Violating the acceptable use or advertising policies of third-party platforms (Meta, Google, TikTok, X, LinkedIn, etc.)

• Circumventing ad platform restrictions or using deceptive practices

• Sending unsolicited bulk messages or spam

 

 

 

3.5 Data Misuse

 

 

• Uploading personal data without obtaining lawful consent

• Violating data protection laws such as GDPR, PDPA, CCPA, or other applicable privacy regulations

• Using customer data for purposes not explicitly permitted

 

 

 

3.6 Resource Misuse

 

 

• Overloading the platform with abusive API calls, bot scripts, or automated queries

• Attempting to degrade or disrupt platform performance

 

 

 

 

4. Customer Responsibilities

 

 

Customers are responsible for:

 

 

4.1 Account Security

 

 

• Maintaining confidentiality of login credentials

• Ensuring authorized users follow this AUP

• Notifying Agencio Cloud of any suspected compromise or misuse

 

 

 

4.2 Data Compliance

 

 

• Ensuring all uploaded or processed data complies with relevant privacy laws

• Managing user consents, retention policies, and lawful purposes for data use

 

 

 

4.3 Ethical Marketing Practices

 

 

• Ensuring campaigns, creatives, and automations comply with applicable advertising laws and platform policies

• Not using Agencio Cloud to manipulate markets, spread misinformation, or generate harmful content

 

 

 

 

5. Platform Rights & Enforcement

 

 

 

5.1 Monitoring

 

 

Agencio APAC may monitor activity solely to ensure compliance, security, and platform integrity. Agencio does notmonitor customer content except as required by law or incident investigation.

 

 

5.2 Violations

 

 

If a user violates this AUP, Agencio APAC may take one or more of the following actions:

 

• Issue a written warning

• Temporarily suspend service access

• Disable specific integrations

• Permanently terminate an account

• Report illegal activity to authorities

 

 

Agencio APAC reserves the right to act immediately if a violation threatens platform security, third-party relationships, or legal obligations.

 

 

 

6. Third-Party Services & Integrations

 

 

Agencio Cloud relies on third-party APIs and platforms. Users must comply with the acceptable use policies of each service they connect.

 

Examples include:

 

• Meta Marketing APIs

• Google Ads & Analytics

• AWS Service Terms

• TikTok Marketing APIs

• Email/SMS providers

 

 

Misuse of any connected service may result in suspension of access to that integration.

 

 

 

7. Reporting Abuse

 

 

Suspected violations can be reported to:

legal@agencio.cloud

 

Agencio APAC investigates all reports in accordance with internal policies and regional regulatory requirements.

 

 

 

8. Changes to This Policy

 

 

Agencio APAC may update this AUP from time to time to reflect changes in laws, third-party partner requirements, or platform capabilities.

Updated versions will be posted or provided to customers, and continued use of Agencio Cloud constitutes acceptance of the updated AUP.